Racket rental terms

1. Who can rent

You can rent a racket from the age of 18. When we hand the racket over we check an identity document and sign the contract. A request on the site is not yet a rental contract: it means you want to rent a racket, and we get in touch to arrange the handover.

2. Term and payment

The contract has no end date: it runs month after month until you tell us you are returning the racket. The first 3 months cannot be cancelled — that is the minimum commitment the price rests on. The monthly fee is 15 % of the racket price in the shop; club members pay 10 % less, monthly in advance against an invoice. The racket price, the monthly fee and the compensation amount are written into the contract and do not change while it runs.

3. Deposit

A deposit of 30 % of the racket price in the shop is paid when the racket is handed over. The amount is stated in the request form and in the contract. The deposit is not a rental payment and is not counted towards the last month. It comes back in full within 7 days after the racket is returned in working condition. We deduct unpaid invoices, repair costs and compensation from it — if there is anything to deduct.

4. What we do before every handover

A racket that has already been out on rental is prepared again: we replace the overgrip and the safety cord, clean the surface and check the frame for cracks and delamination. The overgrip and the cord are consumables, included in the rental and never charged separately. You get a racket with a fresh wrap, not somebody else's.

5. Getting the racket and sending it back

You can pick the racket up at our address — that is free. If post is easier, we send it to a parcel locker or by courier, but postage is paid separately and is not part of the rental: both on the way to you and on the way back. We tell you the postage before sending. When the racket goes by post we photograph its condition before packing, and those photos go with the contract.

6. Handover and return: recording the condition

At the handover and at the return we inspect the racket together and take photos: both faces, the frame all round and the grip. The photos go with the contract. The condition is also written down in words in the same contract. If something about the condition bothers you when you receive the racket, say so before signing — afterwards it counts as your damage.

7. How it may be used

The racket is given to you personally, to play padel. It may not be sub-rented, sold, pawned or taken outside the European Union without our written consent. Your court partners may play with it — but you are the one responsible for it.

8. Wear and damage

Ordinary wear is our cost and nothing is deducted for it. The grip and the protector tape are consumables and we replace them ourselves.

Counts as ordinary wear:

• —scratches, scuffed paint and chipped lacquer
• —a worn grip and a frayed protector tape
• —a rough or darkened surface from play
• —small dents in the frame without cracks

Counts as damage — the repair is deducted:

• —a torn or missing safety cord
• —tape that came off together with the paint
• —a deep groove down to the carbon

9. When the racket can no longer be rented out

With this kind of damage the racket cannot be given to the next player: it loses stiffness and becomes unsafe. In that case its value is compensated under the compensation clause, but never more than that amount.

The racket is written off on any of these:

• —a crack in the frame or the bridge — any crack, even a hairline one
• —delamination: the surface comes away from the core, the spot is soft and sounds dull
• —a hole or a puncture in the surface
• —a frame warped by heat — left in the sun or in a car
• —water inside the core: the racket gets heavier and goes dull

How to check for delamination yourself:

• —tap the surface with a fingernail or a coin: a sound racket rings, a delaminated one answers dull

10. Loss and non-return

The racket is your responsibility for the whole rental period. If it is lost, stolen or not returned, you compensate its value — the reason does not matter and we will not investigate how exactly it disappeared. The compensation is the racket price in the shop less wear: 5 % for every paid month of rental, but never below 60 % of the price. The amount for each month is known in advance and written into the contract. Once the compensation is paid the racket is yours: if it turns up later you do not have to return it and we do not recalculate anything. Rent already paid does not count towards the compensation — it is payment for use, not an instalment on a purchase.

11. Return and cancellation

Give us 14 days notice by email or message. The contract ends at the end of the paid month or on the 14th day after the notice, whichever comes later; days beyond the paid month are charged at the daily rate. That way you pay for exactly the days the racket was with you and not one more. Until you give notice the contract simply continues and an invoice arrives every month: that is the subscription fee for using the racket, not a punishment for keeping it.

12. If the racket comes back late

The contract has ended and the racket is still with you — for every day until it comes back we charge the same rent, counted per day: the monthly fee divided by 30. This is payment for use, not a penalty: it equals the ordinary rental price, only per day. The daily amount is written into the contract.

13. If the racket never comes back

If 30 days after the contract ended the racket is not back and the invoices are unpaid, we treat it as lost: no further payment for use is added, and we invoice the compensation from the compensation clause plus everything still unpaid. After that it is ordinary debt collection.

14. Late payment

Unpaid invoices carry late-payment interest at the rate set by law. While an invoice is unpaid we may end the contract and ask for the racket back.

15. Ending before the minimum term

You can return the racket at any time, but the fee for the minimum 3 months is not refunded — that is what the minimum commitment means. We can end the contract early if the racket is misused or the invoices are not paid.

16. Withdrawal within 14 days

The contract is concluded at a distance, so you have 14 days to withdraw without giving a reason. The period runs from the day you receive the racket, and the 3-month commitment does not apply to those 14 days. The racket has to come back in the condition it was handed over in; for the days you played with it we keep the daily rate from the late-return clause.

17. Data and documents

For the contract we need your name, contact details and identity document details. We keep them for as long as the contract and the law require and do not pass them on, except when collecting a debt.

18. Disputes

The contract is governed by the law of the Republic of Estonia. We first try to settle a dispute by talking. If that fails, a consumer can turn to the consumer disputes committee at the Consumer Protection and Technical Regulatory Authority (TTJA) or to court.