Delivery

Right now we ship within Estonia only: Omniva and DPD parcel lockers, courier to the door and pickup.

Delivery to Latvia, Lithuania and Finland is paused for the moment. Every country has its own carrier tariffs, its own parcel lockers and its own returns procedure — we are setting that up and will switch it on when we can keep the promised times. Promising delivery before that would mean breaking the promise.

As soon as the neighbouring countries open, we will say so in the news.

Most of the range is not with us but at the supplier's warehouse. That way our shelves hold the same models as the large European shops, and we don't build the cost of storing unsold goods into the price.

What exactly you are buying is written on the product page — before payment, not after. «On order» means the item travels to us from the supplier, and the time is stated right there: usually up to 10 working days. «In stock» means the item is already with us, and we use that label only when it really is on our shelf.

How an on-order purchase goes: you place the order, we order the item from the supplier, receive it, check it and send it to you. We email you when the item is ordered and when it reaches us.

The 14-day right of withdrawal after delivery applies just the same to stocked and to on-order items.

An item marked «In stock» is packed within 1–2 working days and handed to the carrier: with delivery inside Estonia that is usually up to 5 working days from payment.

An item marked «On order» first travels to us from the supplier, so the wait for it — usually up to 10 working days — is added to the carrier time.

If an order contains both, we send everything in one parcel, using the longest time. The exact estimate is shown in the cart and at checkout before payment — there it is calculated for your order rather than taken from this page.

The carrier leg within Estonia takes 1–3 working days depending on the delivery method.

After checkout you receive an email with a link to your order page, where you can see its status. If you have an account, all your orders are also listed under My account → Orders.

Please check the parcel when you collect it. If the packaging is damaged, take photos and contact us at vts.juhendaja@gmail.com within 7 days — we’ll sort it out with the carrier.